Frequently Asked Questions
Our ingredients are as follows:
- Our eau de parfum contains organic non-GMO sugarcane alcohol and parfum (fragrance). (The alcohol contains 5% water already in the compound resulting naturally from the distillation.)
- Our huile de parfum contains certified organic jojoba oil and parfum.
Our carriers do not contain any palm or coconut oils (or their derivatives).
If you have questions or concerns about a particular fragrance note, please contact us.
We recommend that you apply a small amount to your skin and allow a few hours to fully experience the scent as it reacts with your body chemistry. Our 1mL samples provide 2–3 applications so you can discover your signature scent.
Our natural perfumes should be enjoyed within 2–3 years after purchase. After time, the top notes in our perfumes will dissipate, changing the overall profile of the fragrance.
We recommend storing your perfume in a cool place away from heat or excessive light.
Common sense warnings: For external use only. Avoid contact with eyes. In case of eye contact rinse thoroughly with water. Keep out of reach of children. Our eau de parfum is flammable until dry, but it is always a good idea to keep fragrances away from heat and open flame.
We may limit a product due to scarcity of their natural ingredients. Other products may be discontinued to make room for new creations. If you have specific questions about a product you can’t locate online, please contact us.
Due to the cost of the materials used in our fragrances, we offer sampler packs for you to purchase before choosing to commit to a full size bottle.
Charitable Donation Requests
Thank you for your interest in a charitable donation for your auction or fundraising event. Due to the large number of requests we receive each year, we are unable to donate to every organization. We are proud to support Seattle Animal Shelter and donate a portion of our sales on an annual basis.
We accept the following payment systems:
- American Express
- Diners Club
We are required by law to charge sales tax on orders being shipped to Washington State at the local tax rate.
We try our best to deliver your order in a timely fashion. We prepare all shipments Monday through Friday during regular business hours Pacific Time. Please allow up to 24 hours for your order to be prepared for shipment.
Huile de parfum orders are delivered via USPS first-class shipping.
Alcohol-based fragrances are classified as hazardous material (flammable liquids) and are delivered via USPS Retail Ground shipping. If your order includes both eau de parfum and huile de parfum, it is delivered via Retail Ground shipping.
We are certified to ship dangerous goods by air and comply with all requirements by International Air Transport Administration (IATA). Alcohol-based fragrances are classified as hazardous material (flammable liquids) and require additional packing materials for safe transport. International orders are processed Monday through Friday during regular business hours.
Please allow 6–14 days for international delivery due to customs, postal delivery where you live, etc.
Please review the EU policies for buying goods online from a non-European Union country. You are responsible for tax and customs for goods sent from abroad.
Please review the UK Government policies for imports and exports. You are responsible for tax and customs for goods sent from abroad.
Due to the personal use of perfume, all sales are final. If you are new to our natural perfumes, we strongly recommend you order 1 mL samples before committing to a 10 mL bottle.
Please email us if you are interested in selling Filigree fragrances in your store. We accept both wholesale and consignment offers.