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    Terms and Conditions

    General Terms

    Before using the website (the “Website”), please review all of the terms included below, as the Terms and Conditions for the use (“Use Terms”), the Terms and Conditions of Sale (“Sale Terms”), and Additional Terms, together with the Privacy Policy, govern your (“customer,” “you,” “your,” or similar terms) use of the website and any purchases that you make or attempt to make.

    If you do not agree to these terms please exit and do not use the Website.

    Filigree LLC (“Company”, “we”, “our”, or “us”) may update the Use Terms, Sale Terms, Additional Terms, and Privacy Policy at any time without prior notice. You can view the most current version of the Use Terms, Sale Terms, and Additional Terms at any time by clicking By continuing to use the Website after any update you accept and agree to be bound by, and consent to, the current terms including any changes.

    The website is operated by Filigree LLC, and has its principal office at 5437 California Ave SW, Ste A, Seattle, WA 98136.

    You may find the Privacy Policy at

    Terms and Conditions for the use of the website


    All use of the website is subject to these Use Terms. By using the website you agree to comply with, and be bound by, the Use Terms.

    Data Security and Privacy

    Privacy Policy

    The Privacy Policy governs the use of any personal information that you provide to Filigree & Shadow on this website or is otherwise collected through your use of the Website.

    Not intended for minors

    The website is not intended for those under 18. By using the website you agree you are 18 years of age or older. Furthermore, we do not knowingly collect or solicit personal information from those under 18 (including those under the age of 13) or knowingly allow such persons to register for an online account or to post personal information on our websites.


    Without limiting the terms of the Privacy Policy, you acknowledge and agree that Filigree & Shadow may preserve any transmittal or communication by you with Filigree & Shadow through the Website (or customer service), and may also disclose such data if required to do so by law or Filigree & Shadow determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Use Terms, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of Filigree & Shadow, its employees, users of or visitors to the Website, and the public.

    Intellectual Property


    The website and material on the website (including all intellectual property of any nature, whether registered or unregistered, including drawings, designs, illustrations, photographs, videos, sound tracks, written text, logos, trademarks) are the exclusive property of Filigree & Shadow and its affiliates. You may not reproduce by any means or process (except as expressly provided herein), in whole or in part, distribute, publish, transmit, create derivative works based on, modify or sell any material contained on the website.

    The “Filigree & Shadow” trademark and all other Filigree related marks and logos, whether registered or not registered, displayed on the website, as well as the domain name "," are and will remain the exclusive property of Filigree & Shadow. Any reproduction, distribution, transmission, modification, or use of any Filigree & Shadow trademark for any purpose is prohibited.

    Proprietary markings

    You may not remove any copyright, trademark or other proprietary notice contained on the website or any content contained therein.


    You agree that any and all feedback, reviews, suggestions, designs, concepts, photographs, testimonials, and other items or materials (except for your personal information) disclosed or submitted to Filigree & Shadow through this Website or by other means ("Submissions") are neither confidential nor proprietary to you and may be used by Filigree & Shadow without restriction or compensation. By making a Submission to Filigree & Shadow, you grant to Filigree & Shadow under all right, title and interest, including copyrights, in the Submission a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display and otherwise fully exploit such Submissions. Filigree & Shadow has no obligation (i) to keep any Submission confidential; (ii) to pay you or anyone any compensation for any Submission or for using a Submission; or (iii) to respond to or acknowledge any Submission. You represent and warrant that no Submission you make will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making a Submission, you agree that Filigree & Shadow has the right (but not the obligation) to copy, publish, distribute or use such Submission for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. You are and shall remain solely responsible for the content of any Submission you make.


    Links to third party sites

    The website may contain links to third party websites not under the operation or control of Filigree & Shadow. All such links are provided as a convenience only and are not, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services that may be offered thereon. Filigree & Shadow shall have no liability or responsibility for the content, availability, or otherwise in connection with such third party websites. Any questions or concerns about third party websites should be directed to the owners or operators of such websites. Please review the terms and conditions that may be imposed by such websites, as they may be different from these Use Terms.

    Linking only with authorization

    You may only provide a link (including deep linking) to the website if expressly authorized in writing by Filigree & Shadow.

    Use Restrictions

    No scraping

    You may not use any automatic device, program, or methodology (including, without limitation, “page-scrape,” “robot,” or “spider”), or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Website, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Filigree & Shadow reserves the right to bar any such activity.

    No circumvention

    You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website by hacking, password “mining” or any other illegitimate means.

    In addition, you may not probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other customer of Filigree & Shadow, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Website.

    No interference

    You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

    No unlawful use

    You may not use the Website for any purpose that is unlawful or prohibited by these Use Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Filigree & Shadow or others

    Terms and Conditions of Sale for the website

    The purchase or attempted purchase by you of any products offered on website is subject to these Sale Terms.

    For each order on website, your acceptance of the Sale Terms in force at the date of the order will be required.

    Purchase – general terms

    Not for resale

    Orders may only be placed on the website for personal use and not for resale. Any resale or distribution of Filigree & Shadow products purchased on website is strictly prohibited.

    Phone orders

    You may also place your order by telephone by dialing 206-577-5833 from Monday to Friday, 9.30 a.m. to 6.00 p.m. PST, from anywhere within the United States (excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America).


    Not all Products may be shipped to all locations. If you attempt to purchase a product that cannot be shipped to your location customer service will contact you. Please see the Shipping and Delivery section for additional restrictions.

    Right to cancel

    Filigree & Shadow reserves the right to cancel any order placed by a customer in its sole discretion and without liability, including, without limitation, an order from a customer with whom it has a dispute concerning a prior order or if Filigree & Shadow has reasonable cause to suspect that such customer has violated these Sale Terms, is engaged in any fraudulent activity, or for any other reason.

    Quantity restrictions

    To ensure the best quality service and product availability, you may not order on the website more than 6 items of the same SKU number within a period of thirty (30) calendar days. Additional restrictions may apply to certain products or classes of products. If you attempt to order more products than are permitted, customer service will contact you.


    All offers of products as they are displayed on the website are subject to availability. Filigree & Shadow reserves the right to change the items proposed on the website at any time and without notice. We attempt to provide information about the availability of products at the time of the ordering, but at times errors may exist, including when simultaneous orders of the same product are being placed by several customers. If a product is not available without a material delay after your place your order, you will be informed by email or by phone, and you will be allowed to order a substitute item shown on the website, to wait until the product is available, or to cancel your order. If you choose to cancel your order, any amounts already charged will be refunded. Filigree & Shadow shall not be liable if products are not in stock or otherwise not available.


    You must be 18 years or older in order to make a purchase on the website, and by making a purchase you represent that you are at least 18 years old. We do not sell products or services for purchase by children, the website is not directed at, nor do we knowingly collect personally identifiable information from children, including those under the age of 13.


    Certain features or services offered on or through the Webite may require you to open an account. You are entirely responsible for maintaining the confidentiality of the information for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Filigree & Shadow immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Filigree & Shadow or any other user of or visitor to the Website due to someone else using your account as a result of your failing to keep your account information secure and confidential. Access to your account may be terminated or suspended in our sole discretion. See the Termination of Access section for more information.

    Purchase – confirmation

    Pre-order summary

    For each product selected on the website, a summary page will be displayed and may feature a photograph of the item, its coloring and references, the unit price, the quantity ordered, and the total amount owed for your order. Before placing your order by clicking on the “Purchase” button, please confirm that this information accurately reflects your selection. Once you have confirmed your order it will be submitted for processing.

    Visual accuracy

    While we take steps to try to ensure that the coloring, design, and style of the Filigree & Shadow products in the photographs or other representations displayed on the website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. Accordingly, Filigree & Shadow shall not be liable for any error or inaccuracy in the photographs or other representations of Filigree & Shadow products displayed on the website. If you have any questions about the products, please contact customer service.

    Submitted orders

    Once your order is submitted for processing it may not be amended or cancelled except pursuant to the conditions provided for herein or pursuant to applicable law. Placing an order confirms your acceptance of the Sale Terms. Once an order is placed you will receive an order summary via email.


    The data collected by the website establishes the terms of the transactions between Filigree & Shadow and its customers. In the event of a dispute between Filigree & Shadow and its customers relating to a transaction entered into using the website, and subject to Filigree & Shadow’s right to cancel or not accept an order, the data collected by Filigree & Shadow are the terms of the transaction.

    Purchase – pricing and payment

    Listed price

    The pricing for all Filigree & Shadow products on the website are in United States dollars and exclude taxes and shipping costs (see “Shipping and Delivery”). Filigree & Shadow reserves the right to modify the prices of products offered on the website at any time without prior notice. You will be charged the prices displayed on the website at the time your order was confirmed provided the goods ordered were available at this time, however, Filigree & Shadow reserves the right not to accept or to cancel your order in our sole discretion for any reason without liability, including if the products are not available, are incorrectly priced or are otherwise incorrectly described.

    Payment methods

    You are required to pay for any order placed on the website immediately upon confirmation of your order. Your order will only be processed for shipment once we have verified your payment method and received authorization to process your payment. We only accept payment by charge card or credit card. All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard, Visa, JCB, and American Express.

    Store credits or gift certificates issued by Filigree & Shadow retail stores are not accepted for payment for items offered on the website. Your charge card or credit card will only be debited when your order is shipped. If any of the products in your order are unavailable, we will only charge you the prices, taxes, and shipping costs for the goods available.


    All products ordered through the website remain the property of Filigree & Shadow until full payment is tendered to Filigree & Shadow. In the event of a payment dispute, you are required to return the products that are the subject of dispute to Filigree & Shadow immediately upon request, and to assume the risks (in particular the risks of loss, theft, and damage) relating to such products.

    Shipping and Delivery


    Goods will be shipped to the accepted delivery address specified during the ordering procedure. Not all products can be shipped to all locations. If state or other regulations prohibit shipping of products to the address you specify customer service will contact you.

    Signature required

    A signature of an adult aged 18 years or older may be required for delivery. Customer assumes all responsibility once a signature is obtained at the delivery address.

    Shipping costs

    You will be asked to select the shipment method you would prefer as part of the order procedure. Delivery costs depend on the delivery service you select. We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered. Filigree & Shadow reserves the right to divide your order into partial shipments. In this case, your method of payment will be debited for the goods shipped and for a single shipment.

    Delivery timing

    Some products may be subject to delivery delays. If your order, or a part of your order, is not able to ship without material delay, customer service will contact you to provide more detail and an estimated shipping date.


    We charge and collect state, local, and county taxes for online transactions based on shipping address and as required by applicable laws and regulations. An estimate of these taxes will be provided during the ordering process and the actual sales tax (if any) will be calculated when your order is shipped and may vary from the estimated tax. Applicable taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois, Nevada, and any other location where we are required to collect taxes. If we are not required to collect taxes, it is your responsibility to determine and pay any use taxes or similar taxes.

    Delivery problems

    Any delivery failure or late delivery that exceeds ten (10) business days should be reported to our customer service as soon as possible. In order for your claim of delivery failure or late delivery to be accepted, you must notify us within thirty (30) calendar days from the date of confirmation of your order.

    You must check that your shipment is correct on delivery. If there are any discrepancies in your order, for example damaged or missing goods, when you receive your order, you should note the nature of the problem by hand, if possible, on the delivery notice, and sign. You must contact us as soon as possible but no later than ten (10) days after receiving the delivery.

    Returns and exchanges

    Returns and exchanges of purchased items

    You may return any product ordered on the website for exchange or refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unaltered, and in the same condition in which it was received, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. Filigree & Shadow will determine in its sole discretion whether the products are in original condition when returned. If Filigree & Shadow determines that the products are not in original condition they will be returned to you. Please allow up to ten (10) days for the processing of your return.

    Filigree & Shadow does not take title to any returned products until they are received by us.

    In the event a fragrance product is defective or damaged during delivery, you must contact customer service for additional instructions prior to an attempted return.


    All products sold as part of a sale are final and not returnable. You may request a price adjustment if a purchased product is marked down within seven (7) calendar days of the delivery of your order. Filigree & Shadow reserves the right to designate other products as non-returnable. Any such designation will be noted on the product detail page.

    Return or exchange of gift items

    If you received an item as a gift from, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service to receive a pre-paid label by email.

    You may exchange the gift item either (i) for a different item of equal or greater value, or (ii) multiple items that together are equal to or greater in value than the purchased products. Shipping costs are excluded from the value of an exchange.

    Returns and shipping costs

    If you return products for exchange, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of one exchange delivery per order. Only one exchange per item will be honored.

    If you request a refund, the original shipping costs will be refunded only if the products are returned because they were not as ordered or were damaged.

    You are responsible for insuring your package for the full retail value of the item. You agree to bear the risks of the shipping method you have chosen, and Filigree & Shadow will not be responsible or liable if any item you return to the website is lost, misplaced, or delivered late. Neither the original shipping costs nor the costs you pay to ship your return will be refunded to you.


    If you request a refund for returned products, Filigree & Shadow will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the goods. All refunds shall be made to the original form of payment. Under no circumstances will Filigree & Shadow grant you an electronic credit usable on the website.

    Additional Terms

    For the avoidance of doubt, the following additional terms (“Additional Terms”) apply to your use of the website and any purchase or attempted purchase you make.

    Termination of access


    You agree that Filigree & Shadow may, in its sole discretion and without prior notice, terminate your access to the Website and/or block your future access to the Website if we determine that you have violated any of our terms, including the Use Terms, the Sale Terms, the Additional Terms, and the Privacy Policy. You also agree that any violation by you of any of our terms, will constitute an unlawful and unfair business practice, and will cause irreparable harm to Filigree & Shadow, for which monetary damages would be inadequate, and you consent to Filigree & Shadow obtaining any injunctive or equitable relief that Filigree & Shadow deems necessary or appropriate in such circumstances without the posting of any bond. These remedies are in addition to any other remedies Filigree & Shadow may have at law or in equity.

    You agree that Filigree & Shadow may, in its sole discretion and without prior notice, terminate your access to the Website, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Website or any service offered on or through the Website, or (4) unexpected technical issues or problems.

    Recovery of costs

    If Filigree & Shadow does take any legal action against you as a result of your violation of these Use Terms, Filigree & Shadow will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Filigree & Shadow. You agree that Filigree & Shadow will not be liable to you or to any third party for termination of your access to the Website as a result of any violation of our terms, including the Use Terms, the Sale Terms, the Additional Terms, and the Privacy Policy.

    Disclaimer of Representations and Warranties


    Without limiting the generality of the foregoing, Filigree & Shadow does not represent, warrant, or guarantee that:

    • the Website is free from viruses, worms, trojan horses or other destructive material or malicious code;
    • the information contained on the Website is accurate, complete or up to date; or
    • the website is free of defects or that any inaccuracies or defects will be corrected.

    By using the Website, you agree that your use of the Website is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Filigree & Shadow shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of the Website. Your sole remedy against Filigree & Shadow for dissatisfaction with the Website is to stop using the Website.

    Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

    Limitation of Liabilities; Indemnity.

    Filigree & Shadow shall not be liable to you or any third party for any DAMAGES OF ANY KIND, INCLUDING, WITHOUT LImitation, actual, direct, indirect, incidental, special, punative, exemplary or consequential damages, whether arising under contract, tort, or any other theory, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use, performance of, or information provided through the website, even if Filigree & Shadow has been advised of the possibility of such damages. Without limiting the foregoing, Filigree & Shadow shall have no liability for any delay or failure to deliver products or otherwise perform any obligation as specified hereunder if the same is wholly or partly caused by circumstances beyond our reasonable control.

    If, notwithstanding the other provisions of these Use Terms, Filigree & Shadow is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Website, Filigree & Shadow’s liability shall in no event exceed US$100.00.

    Certain state laws do not allow limitations on the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

    You agree to defend, indemnify and hold harmless Filigree & Shadow, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys' fees and court costs, arising from or related to your use of the Website.

    Law and Disputes

    Our terms, including the Use Terms, the Sale Terms, and the Additional Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its principles of conflicts of laws, and shall govern all matters arising our of or relating to the Use Terms or Sale Terms, including, without limitation, their validity, interpretation, construction, performance, and enforcement. In the event of a dispute, the state and federal courts located in the King County in the city of Seattle, WA, shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court and you irrevocably and unconditionally waive and agree not to plead or claim in any such court that any such action, suit or proceeding brought in any such court has been brought in an inconvenient forum. Filigree & Shadow shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder without the need to post any bond or surety.



    If any provision of the Use Terms, Sale Terms, or Additional Terms is determined to be invalid, illegal or unenforceable, the remaining provisions of shall remain in full force to the extent permitted by law.


    No failure, forbearance, neglect or delay of any kind or to any extent on the part of Filigree & Shadow in connection with the enforcement or exercise of any rights under the Use Terms, the Sale Terms, the Additional Terms shall affect or diminish Filigree & Shadow’s ability to enforce such rights or any other rights under the Use Terms, the Sale Terms, the Additional Terms.

    Construction and interpretation

    References to Articles, Sections and Exhibits are to be construed as references to the Articles or Sections of the relevant portions of the Use Terms, Sale Terms, or Additional Terms, unless otherwise indicated, and terms such as “hereof,” “herein,” “hereunder” and other similar compounds of the word “here” shall mean and refer to this entire set of terms rather than any particular part of the same. The paragraph headings and captions are included merely for convenience of reference. They are not to be considered part of, or to be used in interpreting, the terms and in no way limit or affect any of the contents of the terms or its provisions. Whenever used, except as otherwise expressly provided or unless the context otherwise requires, any noun or pronoun shall be deemed to include the plural as well as the singular and to cover all genders. The words “includes” and “including” when used herein shall be deemed to be followed by the phrase “without limitation” unless such phrase otherwise appears. Any reference to products, goods, or merchandise shall refer to the items offered for sale on the Website.